FAQs

General
1. Do I need to be living in a specific country? No. As long as you have WiFi and a working laptop, you can work wherever and whenever.  2. I'm goi...
Tue, 31 Jan, 2023 at 3:16 PM
Support
1. If I have a question, how do I get support? Please send an email to croudsupport@croud.com. 2. I have some feedback to give. Who should I contact?...
Fri, 6 Dec, 2019 at 9:58 AM
Tasked & completed work
1. How do I receive work?  Firstly, you must be live on the network and available to be selected for tasks in Croud Control. When a task is delegated to ...
Fri, 6 Dec, 2019 at 10:39 AM
Invoicing & payment
1. What bank details do I need to send to the finance team at Croud? UK – Account Number, Sort Code, Bank Name and Address Australia – Account Number, ...
Thu, 18 Mar, 2021 at 4:26 PM
Incentive schemes
Full Time Employee Referral Scheme If you can recommend anyone for any roles we have available on the website and the person gets the job, we'll pay y...
Fri, 6 Dec, 2019 at 11:05 AM
Freelancing
1. Am I an employee of Croud? No, you are not an employee of Croud. You are self-employed and engaged by the company to undertake specific and discrete tas...
Fri, 6 Dec, 2019 at 11:26 AM
How do I change my email address in Croud Control?
To change the email address that is associated to your Croud Control profile, please follow the below steps. Step 1: Login to Croud Control and go to yo...
Tue, 31 Mar, 2020 at 3:40 PM
How to access client accounts on LastPass with 2 step authentication?
If the client account has 2 step authentication enabled on it you will receive the below prompt right after you have filled in the username and password to ...
Tue, 31 Jan, 2023 at 3:13 PM
How to change my hourly rate?
You can change your hourly rate directly from your profile within Croud Control by following the below steps. Step 1 - Login to your Croud Control profi...
Tue, 31 Mar, 2020 at 3:40 PM
Troubleshooting Platform Credentials: Can't receive backup codes via SMS
Platform credentials sometimes referred to as 'Task credentials' are a feature used to provide increased security. They enable us to: Grant standa...
Wed, 8 Nov, 2023 at 8:30 AM